Xbox 360 Frequently Asked Questions

What does the RROD service include?

Determining specific RROD, E-# and secondary error code.

Cleaning of the console
Removal of X-Clamps from motherboard
Removal of existing thermal paste, to a mirror finish
High-quality reflow work (rework station and pre-heater)
New Arctic Silver 5 thermal paste applied
Hybrid X-Clamp fix applied
12v Fan Mod installed for increased cooling

Do you provide a permanent fix?

We cannot guarantee a "permanent" fix due to the inherent design flaws of the Xbox 360 .Your console could run strong for many months or many years to come, or it may not. It all depends on the age and usage level of the console, and of the particular diagnosis. We can give you piece of mind with our 45 day money back guarantee and 3 month warranty on repair.

What does the 3 month warranty cover?

We will perform repairs for the same problem (ie. either RROD or DVD) during the warranty period, free of charge. Any repairs outside of the warranty period will be performed at the customers request for a $25 non-refundable charge.

What can I do to extend the life of my Xbox 360?

 Placing the console in a tight, unventilated space is a sure way to shorten the lifespan of the Xbox 360 due to overheating issues. Make sure you give your 360 "room to breath". It is standard policy that we install a 12v fan mod on all RROD repairs, which will give you TWICE the cooling that the stock fan configuration gives. This service is provided at no extra charge. We also see quite a few consoles which are "caked" with dust build-up, blocking the airflow through the console. An occasional blast of compressed air through the sides and aimed towards the rear of the console (fan) will help to reduce this build-up and allow your Xbox 360 to properly cool itself.

Do you guys work on PS3's, Wii's or computers?

We're sorry, but we do not work on PS3's, Wii's or computers at this time. We stay quite busy with Xbox 360, iPhone and iPod Touch repairs.

iPhone iPod Touch Frequently Asked Questions

How long will you need my iPhone? I really can't live without it.

Most iPhone repairs can be completed within 1 hour. iPod Touch repairs are given lower priority, but can be expedited to same day repair when requested.

I dropped my iPhone/iPod Touch in water. Can you repair it?

First, DO NOT try to power the device on or plug it into the PC or wall adapter. Place it in a ziploc bag full of dry rice, or silica dessicant (the little bags that say "do not eat" that are used in packing). You should leave it like this for at least 3 days. A battery replacement is a must after water damage. After that, we can determine whether the device can be restored to full functionality. If it cannot be fixed, there is no charge.

Do you use original Apple parts?

Our parts are manufactured by the same factories in China (look at the back of your device..."Designed by Apple in California, Assembled in China") that provide the parts for Apple, and are considered OEM. We stand behind every part we sell and install, with a one year warranty. If you have ANY issue with a part we installed, we will provide a NO HASSLE repair.

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